Technical support for healthcare professionals | ResMed

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Getting technical support from ResMed

The Technical Support team is dedicated to answering your technical questions and resolving any issues that may arise. ResMed experts are on hand to assist you with any of our respiratory or sleep devices, related software programs or machines from our diagnostic range.

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FAQ

What can Technical Support help with?

It’s essential that ResMed devices and software programs perform to the best of their potential for the benefit of patients, as well as their supporting network of physicians, hospitals and healthcare providers.

ResMed Technical Support can assist you by:

  • Providing advice on set up and installation
  • Answering your technical questions
  • Diagnosing your problem or error message and helping you to resolve it

The team provides support services for ResMed respiratory and sleep devices, related ResMed software and machines from our diagnostic range.

Contact Technical Support

Expert technicians are available to assist you via email or by phone.

Monday – Thursday: 8:00 – 12:00 and 13:00 – 17:00
Friday: 8:00 – 12:00 and 13:00 – 16:00

By phone:
Please call +33 (0) 4 26 100 297 to be connected.

Via email:
You can email the team at support.technique@resmed.fr

FAQs

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You will need to provide the following:

  • Name of healthcare provider or physician
  • Name of the device or software program
  • Your contact details
  • A brief description of the problem you have encountered or questions you might have

We respond to all support requests within one working day.

If Technical Support cannot solve the problem remotely, the team will guide you through the next steps. Depending on the issue, devices can be returned to our aftersales service or a ResMed expert will visit the site to investigate.

The ResMed Technical Support team phone lines are open:

Monday – Thursday: 8:00 – 12:00 and 13:00-17:00
Friday: 8:00 – 12:00 and 13:00 – 16:00

Please call +33 (0) 4 26 100 297 during opening hours. You can also send an email detailing your issue. Please email the team at support.technique@resmed.fr

To access technical documentation for a specific machine, all guides can be found on our User Guides and Technical Documents page.

Use our contact form to receive a callback from the correct service for your enquiry.